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Lobby General Discussion topic #12917707

Subject: "Wwyd: Busted iPhone screen and scammy business owner" Previous topic | Next topic
Firecracker
Member since Feb 20th 2007
1892 posts
Tue Oct-27-15 07:46 PM

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"Wwyd: Busted iPhone screen and scammy business owner"
Tue Oct-27-15 07:59 PM by Firecracker

  

          

For the business savvy / fair & just:

I bought an iphone 6 a couple of months ago, dropped it at a party and busted the screen. The phone still worked flawlessly, but I'm thinking the radiation coming out these new cracks in the screen and flowing into my brain probably isnt ideal, so I decide to get it fixed. After Yelp'ing a bit, I hit up this place MacHorizon in LA. I go there and the technician tells me, sure - he can replace the screen, but being that the phone is slightly curved (iPhone 6s and 6plus'es tend to bend a LOT if you keep em in your jeans pocket without a protective cover) it probably wont gel too well around the edges. I'm like cool, as long as the phone still works and the screen is fixed I dont care if the aestethics arent 100%.

So, they fix it in a couple of hours and charge me $119.

I pick up the phone, looks fine (I'm happy), and 2 days later a crack appears across the top half of the screen. I'm like, well okay - the phone IS curved and I guess that was bound to happen & either way its better than how it was. But the phone starts acting funny and typing random letters and opening & closing apps, and everytime this shit happens I have to restart it. So I e-mail the store twice this morning, and no answer. Me and my friend drive over there this afternoon and I'm getting kinda pissed. The technician is alone at the store and tells me he'll have the boss call me. 2 hours later the boss calls and tries to tell me I was warned that this might happen, to which I respond that if he read my e-mails he should know I'm okay with the screen cracking, but the fact that I gave you $119 just a few days ago only to have my phone working in a way WORSE condition that it was in is unacceptable. The screen cracked out of nowhere after just a couple days AND the phone is acting brand old. This guy keeps talking over me and I get so pissed I start cussing him out and needless to say the convo trailed off for a min. He says if I give him a shitty Yelp review he'll call them and have them take it down, he's got lawyers blabla.

After a while he's saying bring the phone and I'll replace the screen again and I'll only charge you for the cost of the screen, not the repair job. I'm like????? You basically took my money 4 days ago and did not fix shit / fucked my phone up, and now you want another $75? Is this dude forreal?

I basically just want my money back, he ended up saying I can come in and he'll replace the screen again for free "and we'll see". I still kinda just want my money back.

Am I just getting fucked here? Mind you, I'm not from here and I dont know shit about where you draw the line and customer rights and all. At some point I called him a hustler and said I'd talk to lawyer, then he got extra real and told me he was lawyered up so go 'head. Basically, I couldnt "do nothing to hurt him".

What would you do?

  

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Topic Outline
Subject Author Message Date ID
$119???!!! HOOOOOOOHOHOHOHOHO © Jabba the Hutt
Oct 27th 2015
1
Yeah thats more or less what it costs anywhere tho
Oct 27th 2015
2
I'd take it to the Apple Store and have them fix it.
Oct 27th 2015
3
^^^^
Oct 27th 2015
8
STAWP
Oct 27th 2015
9
yeah, for $120? taking it anywhere else is an L.
Oct 28th 2015
11
You may be able to do a chargeback
Oct 27th 2015
4
Listen
Oct 27th 2015
5
      RE: Listen
Oct 27th 2015
6
ndibs is right
Oct 27th 2015
7
Contact Apple and tell them about this.
Oct 28th 2015
10
If you're right? *tears*
Oct 28th 2015
12
      your warranty is only out the window if apple can tell it's been opened
Oct 28th 2015
13
      plus the shop should've given you a warranty.
Oct 28th 2015
14

PoppaGeorge
Member since Nov 07th 2004
10384 posts
Tue Oct-27-15 07:59 PM

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1. "$119???!!! HOOOOOOOHOHOHOHOHO © Jabba the Hutt"
In response to Reply # 0


  

          

Dawg... you can buy the iphone 6 glass kit on Amazon with all the tools included for $10-$15. I got one on the way for my Galaxy S3 for $9, tools included. Shit will probably take me all of 1hr to fix.

---------------------------

"Where was the peace when we were getting shot? Where's the peace when we were getting laid out?
Where is the peace when we are in the back of ambulances? Where is the peace then?
They don't want to call for peace then.

  

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Firecracker
Member since Feb 20th 2007
1892 posts
Tue Oct-27-15 08:02 PM

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2. "Yeah thats more or less what it costs anywhere tho"
In response to Reply # 1
Tue Oct-27-15 08:22 PM by Firecracker

  

          

I'm nowhere near being tech-handy enough to do that myself on an iPhone 6. I felt like johnny mnemonic jailbreaking the gen 1s in 2007

  

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SoWhat
Charter member
154163 posts
Tue Oct-27-15 08:06 PM

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3. "I'd take it to the Apple Store and have them fix it."
In response to Reply # 0


  

          

They charged me around $140 for a new screen. It was fixed in an hour.

fuck you.

  

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RobOne4
Member since Jun 06th 2003
56622 posts
Tue Oct-27-15 10:42 PM

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8. "^^^^"
In response to Reply # 3


  

          

the whole point of going some place other than the Apple store is because it should be waaaaay cheaper. He basically paid the same amount and got back alley work.

November 8th, 2005 The greatest night in the history of GD!

  

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Firecracker
Member since Feb 20th 2007
1892 posts
Tue Oct-27-15 11:02 PM

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9. "STAWP "
In response to Reply # 8
Tue Oct-27-15 11:03 PM by Firecracker

  

          


Where I'm from (c) 119 is still considered "cheap"

But not considering the outcome

+ yeah ur right

  

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Rjcc
Charter member
93723 posts
Wed Oct-28-15 01:39 AM

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11. "yeah, for $120? taking it anywhere else is an L."
In response to Reply # 3


          

they might have screwed up the repair, they may not have. especially if the phone is bent, maybe the screen can't make contact like it's supposed to.

www.engadgethd.com - the other stuff i'm looking at

  

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ndibs
Member since Aug 06th 2012
12715 posts
Tue Oct-27-15 08:07 PM

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4. "You may be able to do a chargeback "
In response to Reply # 0
Tue Oct-27-15 08:09 PM by ndibs

          

If you used a good credit card. There is nothing a business owners wants to hear less than the word chargeback. Yelp review is like the broke / black / uneducated version of the word chargeback.

But, if someone is going to cuss me out or threaten negative reviews esp when I know I'm in the right, they can go all the way to hell and I will get the review removed. You're the sort of shitty customer I don't need.

He told you the screen fix may not work. You want him to repeat it for free? You broke your $600 phone. The problem now is you're taking it to a guy using a fake knockoff screen to repair it. So it's not going to get fixed there. Get it fixed the right way with Apple or buy a new one and stop being careless with expensive stuff and or get a case.

  

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Firecracker
Member since Feb 20th 2007
1892 posts
Tue Oct-27-15 08:14 PM

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5. "Listen"
In response to Reply # 4


  

          


I was super polite writing them this morning, I told him I dont mind the screen cracking, as I was prepared this would happen.

Whats NOT right is the phone suddenly not functioning the way its supposed to anymore. Or working like it did before you took my 120 bucks and gave me a screen that cracked after two days.

Now, I'm gonna look into the chargeback thing - and if that works I'm running with SoWhat's advice above.

  

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ndibs
Member since Aug 06th 2012
12715 posts
Tue Oct-27-15 08:36 PM

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6. "RE: Listen"
In response to Reply # 5


          

>
>I was super polite writing them this morning, I told him I
>dont mind the screen cracking, as I was prepared this would
>happen.
>
>Whats NOT right is the phone suddenly not functioning the way
>its supposed to anymore. Or working like it did before you
>took my 120 bucks and gave me a screen that cracked after two
>days.
>
>Now, I'm gonna look into the chargeback thing - and if that
>works I'm running with SoWhat's advice above.

Good luck. You most likely have voided your apple warranty. So they may not touch it.

  

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kingjerm78
Member since Jul 05th 2007
24696 posts
Tue Oct-27-15 09:54 PM

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7. "ndibs is right"
In response to Reply # 0


  

          

--------------------------------

one half of the most dynamic tag team on the net...nappyafro's FROCAST!

http://www.frocast.com
www.nappyafro.com
store.nappyafro.com

  

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Kira
Member since Nov 14th 2004
28397 posts
Wed Oct-28-15 01:05 AM

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10. "Contact Apple and tell them about this."
In response to Reply # 0
Wed Oct-28-15 01:22 AM by Kira

  

          

That's the first thing you do.

Tell them exactly what happened. Is it still under warranty? Whether it is or isn't contact Apple and they will get you right.

*EDIT*

If you bought it two months ago contact Apple and get your phone fixe for free. Walk into an Apple Store and explain everything. They might give you a 6s off the strength of poor customer service.

  

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Firecracker
Member since Feb 20th 2007
1892 posts
Wed Oct-28-15 01:54 AM

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12. "If you're right? *tears*"
In response to Reply # 10


  

          


I feel like there's something to what ndibs said tho, as soon as you go to a store like the one I went too and have them fuck it up/with it, all your warranty rights are out the window

  

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Kwesi
Member since Jan 11th 2004
7370 posts
Wed Oct-28-15 07:58 AM

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13. "your warranty is only out the window if apple can tell it's been opened"
In response to Reply # 12


          

usually shoddy cell phone repair shops fail to put all the screws back in the phone.

that and water damage are the only ways to void the warranty.

  

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Kwesi
Member since Jan 11th 2004
7370 posts
Wed Oct-28-15 07:59 AM

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14. "plus the shop should've given you a warranty."
In response to Reply # 12


          

they should do the work again for free.

the screen being buckled could be the cause of the erratic phone operation.

also have you totally restored the phone yet?

  

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