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when they have me mentor, I train people to learn the handbook
I train them to learn the handbook, and to keep a record of updates, which come out biweekly, roughly.
Some people take notes and have a million post its on their screen.
but keeping a catalog of all the updates in addition to just using the handbook regularly simplifies the shit out of everything.
With what I do, small changes in policy occur with great consistency. So the notes people rely on can be outdated in two weeks, but if you just know how to navigate those handbooks and keep up to date on the updates, you're golden absent basic human error.
Part of the issue here is that my method requires lightly disciplined organizational skills, but it's extremely effective. Some people work better off notes though.
Overall, I find that the issue in my workplace, as it pertains to the 55+ crowd, tends to be the same issue much of that generation has: they just plain don't like change, and think everything should always be done the same way it always has.
They even hate changes that are to their benefit.
When ACA hit, for Medi-Cal cases that were under ACA rules, we no longer had to question things like living expenses, because that was no longer a factor critical to eligibility. Further, in a significant number of cases, those changes meant we didn't have to manually verify income at all, because much of this was done electronically.
People lost their damn minds in meetings over it. I strongly suspect some of it had to do with they now had one less thing the could lord over people, and thus the menial amount of power they kinda-sorta think they have had decreased. But it also fit the general pattern of complaining about anything that forced them to do something even slightly differently- even though it meant significantly less work.
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