You read that right.

According to her she's a retired social worker who took this job out of boredom. She says her husband makes a grip too.

Meanwhile she's been here for three years and needs extensive assistance on every case she touches, like ridiculously so.

Lets say she's finishing a case for another worker and I walk by.

She'll say "can you help me? So and so requested auto registration but that's only required if we don't have the name and model and we already had that. Why would so and so request that?"

I explain that they may have reported a new car. She says she called and verified that there is no new car and wants to know why another worker requested the registration.

I explained that she's already clarified the issue so she can proceed further. She wants to know if she can process the case now. I explain that I'd have to review the case in it's entirety to know if it was ready to process, but that she should rely on the redetermination process.

She says she's following up on another worker who already completed a full journal. I explained that the case was incomplete at the time...then she interupts to tell me that it wasn't really incomplete because the worker requested verification that wasn't required and wants to know if she has to do another journal.

I tell her we're staffed to do a full journal whether or not we're completing a previously incomplete journal. She says that doesn't make sense. At that point i refer her to her supervisor....at which point she complains about how they don't accomodate her adult add disability.

Does that sound exhausting?

Now let's say this really happened and is indicative of the vast majority of my interactions with her, which take place several times a week by virtue of having to walk by her desk due to the layout of our floor... Because it is.

Sometimes I go through the motions with her but the last few months I just refer her straight to resource or her supervisor. She's gotten upset with me a few times when I default to the supervisor response.

St Legs up there may have infinite time and patience to hold her hand through that multiple times a week but I damn sure don't.