"Do you identify yourself on the phone at work when making calls?"
Is it just me or is it super annoying and unprofessional when people call asking questions, asking for assistance, asking peoples' whereabouts, and you have to say "may I ask who's calling?" or "can I get your name please?" I work for a medium-sized organization and some people's sense of self-importance leads them to believe that "everyone knows their voice" and others are just rude imo. And I'm talking mainly inter-organization employees, but I know sometimes random salespeople will get names of people in the organization and cold-call and just say "is John in?" and when you ask them to identify themselves they usually get in a huff lol. Is it really that hard to say "hello, this is Mary from widgets..." then ask your question?
6. "Are y'all doing internal calls at work without caller ID in place?" In response to Reply # 0
My company has gone completely to MS Teams at this point, so any call that comes through also has that person's name and picture as the call pops up. For me I never call someone without chatting first, but even when someone does just call their name and pic is there. If you want more detail there's a button to see where they are in the organization - who they report to, their peers, close contacts, etc.
Even back before the pandemic when we were in office on Cisco phones, we had an app that would pop up with that person's name and pic when they would call.
10. "Yeah - and my follow up is who is doing cold calls within a company" In response to Reply # 7
to people who don't know who you are or what you do, without chatting or emailing first?
I work for a large, global corporation. Around 80% of my work though is with a small independent department of around 100 people, and we all know each other well. That other 20% of the time is with people in other departments, but even most of that would be people I know - managers/directors form other departments we collaborate with.
The only times I get random communications from someone I don't know would be maybe a newer person in an outside department who doesn't know the right person to call, or maybe someone high up who has a question about my team/department. And in both of those cases, they ALWAYS are chatting me on Teams or emailing first, which is where introductions will happen (and also where you can see what someone does in the org chart well before they are on the phone with you.) I really don't get the idea of cold calling (or receiving cold calls from) people at my company when we don't know each other prior to the call without a chat/email introduction.
If we're talking about external calls, reaching out to customers or vendors, then yes absolutely a call will begin with some type of introduction. Typically that will happen with a gatekeeper before I'm even getting to the person I need anyways. And even in this case, there would typically be some type of email communication first.