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It's a full time job; 40hrs a week.
Training is 6 weeks at 40hrs a week and it's paid, but at a slightly lower rate than when you get on the production floor (IIRC, it's $9/hr but I'll have to dig through my emails and thumb drives for the exact amount). Your amount goes up once you hit production and you can get extra based on your shift. Graveyard is the most desired shift with the highest premium available. You will be assigned a shift in week 5. You don't get to pick your shift, you're too green for alladat.
I can't stress this enough: You need an absolutely quiet place to work. Background noise can get you fired down the road and too much of it in training can get you bounced. They're a little more lenient during training but it's absolutely not tolerated on the production floor.
They will ship a Logitech USB headset to you (which you keep if you leave the company, I still have mine and use it). Your internet connection really needs to be up to snuff too but you can skate by if it's close to what they want. The main reason being is that they use a softphone for calls and your bandwidth needs to be enough to sustain calls and remote sessions if needed.
A second monitor on your machine is critical and at least one of your displays needs to be at least 1280x1024. The custom ticketing software they run (called Ninjato) was designed shitty so the screen doesn't scale down well and 1280x1024 is the lowest res you can have before you can't see everything on the screen. I copped a 17" HP monitor from the local Goodwill shop for $15 to conform.
A two monitor setup is crucial because you will need to flip between ticketing and the various tools you need to use to handle end users issues. Doing it from one screen is frustrating and will slow you down significantly (truthfully, the ideal setup would be three monitors but the job didn't pay that much so I wasn't about to indulge in that shit 'cause it would have meant me digging out my DAW from storage and getting it back in full running order).
During training, make sure you're logged into the webinar on time, every time. Some trainers are a little lax and will let that slide but if you get my trainer, Mike Clermont, he doesn't let that shit go. You might get one or two warnings early on but after that you'll be dismissed from training completely.
Also, Mike Clermont is ex military. He's a pretty good trainer if you're not that technically inclined. I, on the other hand, am far more advanced in my understanding of all things computing related and he and I bumped heads several times because of it.
During training, you absolutely have to pass every test. One failed test = kicked out of training. Shit is open notes so there's no good reason for anyone to fail.
Your machine must be fully patched and you need AV installed. You cannot use Avira antivirus because it conflicts with something they use. I use Avira and had to get rid of it for Windows Defender. This left me feeling extremely vulnerable.
They have a piece of software they use during training to monitor whether or not you're actually at your computer. It's only used if you're having technical issues early on or if you're called on during class and don't answer or if your status in the corporate chat software (called Spark) goes idle. It doesn't allow them to check a webcam or anything, just see of you're active in another screen other than class.
I worked for them while I was unemployed. I took it 'cause I needed something 'cause my unemployment was about to run out and the pay there was just over what I got in unemployment every week.
You do get benefits, a 401K, and IIRC there are some discounts available to employees.
Also, for doing well on the tests during training, I got a little SDC backpack.
>I guess most importantly, is it worth it?
Being real... I'd gladly work for SDC again instead of flippin burgers. If you look at it that way, it's a way better job than McDonalds. You work from home, which means saving on gas/public transportation costs and you also save by not eating out for lunch if you did so while working a corp job.
I've often said that there are options for unemployed outside of fast food work. This is one of them.
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forcing myself to actually respond to you is like bathing in ebola virus. - Binlahab
Like there is stupid, and then there is you, and then there is dead. - VAsBestBBW
R.I.P. Disco D
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