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I've seen many people here say that they won't mess with BB because of they are the "evil empire", the big mean nasty company that doesn't care about its customers. Well, having had both Netflix and BB, the service I have received from BB has been 100 times better than what I got from Netflix.
Netflix used to hold up my rentals, taking 2 and 3 days to say they received a movie, when I sent it to a PO Box in the same city I lived in. Then they would take another 2 to 3 days to send out a new movie. And don't even mention the number of scratched or simply incorrect DVDs they would send me. And they charged my card twice in one month, and I had to go through hell and high water to find a phone number to talk to someone about it.
Whereas with BB, I've had none of these issues. Even before the new thing they do now, when I'd send movies back, they'd show them as received the next day, and I'd have a new movie within 2 days of sending back an old one. Now with the new service, I take movies to the store, trade in those for FREE in-store rentals, and by the time I get home, the BB website is showing my movies I just turned in at the store as being received, and my new movies are being shipped out that day, and are in my mailbox the next day. Netflix can't compete with that.
People know that BB is offering a superior service, and still choose to stick with Netflix, who has been proven to hold off delivery of DVDs to keep people from renting too many within a month. And all because they want to spite BB, the big, evil company......
Did I miss the 5 o'clock free crack giveaway?
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