I'm a manager and lost my cool with a customer today. My whole team felt me but I'm not proud of it, even though I don't really blame myself because all these shitty customers are wearing me down.

Still, this customer came in talking shit and eventually I cursed at her and seconds later denied it because duh. It's her word against mine and my team who are loyal to me.

This broad talking about "I'm going to tell and you gonna be out of a job"


I couldn't but I really wanted to say to her "do you really think it works that way: you complain and I'm instantly out of a job?" but I know she would repeat that shit to whoever she complains to.

Most likely, whoever she complains to will see her as an unreasonable customer among many even while they placate her. My boss may email me and ask "did you say that?" but I'll just lie because duh; it's my word against random crazy customer.

outside of something like racism or sexism; have you ever known someone who was fired because a Karen ass customer complained?