46. "I use them if I have like 3 items AND theres a wait for a regular line" In response to In response to 0
Otherwise I'm good. I love ordering food using apps IF it means I can order ahead of time and just walk in and pick it up skipping the line, and the app is good and makes it easy. The Chipotle app is a great example.
I've never used the screens at McDonalds. It doesn't save me any time and its easier for me to just say "#2 with a Coke" to a person rather than trying to navigate some interface. And I'm young and tech savvy. I imagine theres not a chance in hell any older person is going to use that given the option. It's also been a long time since I've actually gone inside a McDonalds rather than using the drive through.
They make more sense when you have a really custom or complicated order, like the ones for sandwiches at Wawa. Then its easier for you to see all the options and pick and choose what you want.
Also there's nothing worse than using the self checkout and getting the "Wait for associate" message, completely negating the time savings and making you interact with a person anyway.