13428808, We do - its a lot of effort Posted by handle, Tue Mar-30-21 09:22 PM
I'm saying that we have some folks who like filling out endless forms online - and others who like filling them out in the office with office staff.
We have to address BOTH.
Many companies are going all in on digital only - and under-serving a big part of the population - not us.
But management makes these decisions and most management EVERYWHERE fucking sucks. They take profit OVER customer service at many many companies.
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