what someone said in a conversation. I am more likely to get annoyed at conversations that go on and on. Also, because I can refer the the email when they try to act like I didn't tell them something or they didn't say some other thing.

In his situation, if I was her, I would have followed that conversation up with an email that to the effect of "Thanks for calling me today! I am glad we agreed to ..." and I would have recapped the conservation so that later I could refer back to it. Even if he didn't read it, I got my receipt!