13407976, Methods Banked Households Used to Access Their Accounts |
Posted by MEAT, Tue Oct-13-20 07:30 AM
Use of mobile banking to access a bank account continued to increase sharply, while use of bank tellers declined. Use of bank tellers, however, remained quite prevalent, particularly among segments of the population that had higher unbanked and underbanked rates.
• The proportion of banked households that used mobile banking to access their accounts in the past 12 months in-creased from 23.2 percent in 2013 to 31.9 percent in 2015 and 40.4 percent in 2017. The share of banked house-holds that used mobile banking as their primary method of account access also increased sharply from 2013 to 2017, both overall and across household characteristics.
• In 2017, almost three in four (73.6 percent) banked house-holds used bank tellers to access their accounts in the past 12 months, a higher proportion than any other meth-od asked about in the survey. However, use of bank tellers declined modestly between 2013 and 2017. The share of banked households that used bank tellers as their primary method of account access decreased substantially, both overall and across household characteristics; however, this method is still the second-most prevalent primary method overall after online banking.
»Use of bank tellers as the primary means of account access remained quite prevalent among certain segments of the population, including lower-income households, less-educated households, older house-holds, and households in rural areas. These groups were also disproportionately more likely to access their accounts using only bank tellers.