sweet, former smoker, had a gravelly voice, quintessential Brooklyn New York accent like an old school telephone operator. i will never forget her voice cuz we were kind of in a call center so she was always on the phone.

the manager of the place was a smoker and he was always catching lingering colds and coming in the place coughing all over us. i mentioned it many times that he should stay home when he was sick.

so anyway Fran caught one of his colds, and due to her being older and a former smoker herself, her lungs weren't good. her cold lasted on & on, she got pneumonia, she actually had to go stay in a short term rehab type of place cuz her health got really bad.... and she never came back.