It's not an accusation...I can see her from my desk, I can hear her gossiping on the phone all day, shopping online and I see her get up from her desk every 15 minutes to smoke cigarettes. I see her not doing work and trying to pass the buck to our new team members...I see all of this


the customer can't receive her prenatal care because she doesn't want to process her case. the other customer hasn't been able to feed her family because she didn't want to process her case...how is that being immature?