I got the impression that he sounds smart when he has an 800 word limit, but once he ventures into book-length, he just sounds superficial.

I mean, he has this whole thing at the beginning (before I quit reading it) about how great it is that telephone help lines have moved to India. Good for the people (they can buy the food they're accustomed to for lunch!) and good for the companies (they can pay the workers shit -- oops, I mean, prevailing wage in India). And I just didn't buy it. I had the overwhelming impression that I was reading an apologia for corporate greed.


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Breathe and know you're breathing