but generally speaking, if I ask people using those words and in the absolutely nicest tone of voice I can muster, I get okay results. I've noticed that people who snap or hiss or yell at others in the theatre usually just get abuse, lol. So I try to make it a "We're All On The Same Team" kind of thing.

This woman was actually kind of old and batty. I think she was with her daughter and this was a mother's day outing.