From what I gathered, she went through a scanner that was calibrated for folks born with XX chromosomes. They were not expecting a penis to show up on the scan.

Despite how she chooses to live her life, she was still born with XY chromosomes and she should have gone through the scanner for folks with XY chromosomes.


Could they have been more delicate? Yes.
Should she have said something prior to going through the scanner? IMO, Absolutely.