technology has evolved and there's no turning back
artists can no longer pretend to be oblivious to criticism (positive and negative) and we shouldn't coddle them
ultimately, the artists should get something out of the exchange, at the very least knowing what their art means to those who experience it

i have SO MANY questions for my favorite artists and since i'm not in the music industry or so-called music journalism (thank God), the internet has been my only outlet for my questions. it's been really nice getting answers over the years.