I am with my Parents taking care of my Mom while my sister is out of town. Mom dukes has been on the phone for 25 minutes explaining the machinations of her account. I want to intervene, but then that is a fight for the rest of the day. I hope the person on the phone has a video game or something to keep them occupied during all of this.

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One Hundred.

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One Hundred.

I may or may not have done that in my call center days

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"Everyone has a plan until you punch them in the face. Then they don't have a plan anymore." (c) Mike Tyson

"what's a leader if he isn't reluctant"

but in the end she always wins

she makes the impossible happen

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https://soundcloud.com/swageyph/yph-die-with-me

to my own childhood.
I swear, my mom had it out for people who worked in customer service, always petty and mean as hell. I always felt bad for them, but I knew damn well not to try and intervene.

for every unreasonable customer, there's a half-ass customer service rep on the other side.

BOFF make the interactions unnecessarily difficult and unpleasant...

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One Hundred.

for every unreasonable customer, there's a half-ass customer service rep on the other side.

BOFF make the interactions unnecessarily difficult and unpleasant...

in my company so really only deal with the wild ones


its definitely about half complete incompetence on our side (maybe 60%) and half customer crazyness