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It's similar to a government entitlement being taken away. Those so-called luxury slivers used to be give-ins, like checked baggage and seat space. Now, you're always being sold and subtly being made to feel inferior by airlines. Being bullpinned based on your tier status is an example. Instead of an efficient line to board the plane in a simple back to front order, we now have to deal with the seemingly dozens of nonsensical boarding groups. I'm Platinum on American, when I first got there I presumed I'd be boarding first and at the top of all upgrade lists--nope--there are at least two other levels above me, not to mention families with kids, military, and the disabled.
A few Friday's ago I was on an inexplicably canceled flight but had to be at my destination that next morning. The only solution American was able to offer was for me to fly from the East coast to the West coast overnight, then to the Midwest. Instead of my original 2.5 hour flight, I was in the air for 12 hours and in airports for 6. 3 flights in total, 2 middle seats, no upgrades (except an exit row). They acted like they were doing me a favor.
I felt victimized by the process.
I ride Amtrak very often, comparing all of my little frustrations on the train and in the train stations, the experience is starkly different and completely better. Those slivers of luxury matter, especially when you realize how good things can be...even the BestBus has charging outlets, free wifi, and complementary bottled water, for a $20 ride from Philly to NYC.
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