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make it sustainable. so there's certain things i'm doing, certain things i'm not.
for the apps and ish, the support needs will be minimal once it's running. after it works, and it's relatively simple, it will continue to work, perpetually (unless the platform changes underneath me, but that's fairly rare).
for websites and that kinda stuff, i'll price based upon what it is they need. for now, just doing some static ish. anything requiring frequent updates, i'll price accordingly, but the customer set i'm going after will be cool, mostly, with a virtual business card. anything requiring dynamism, as i get into new domains (industries), i'll figure out in advance to ensure there's an automated CMS approach to it. also, not really taking on anything where they gonna be calling me at 3am.
was just talking about that w/ the small biz counselor, and yesterday w/ a client.
i did that for 20+years, working on shit w/ a $35 MILLION dollar per hour cost of outage, where i was level 3 / level 4 support (lab level), all hands on deck type shit. fuck + that.
i'll foresee the types of stuff that can go wrong, and engineer or de-scope my way out of it. but if it comes down to it, there will be certain things i just won't do in order to minimize risk, maximize profit and scalability.
dude yesterday was asking if he could keep me on retainer to do random IT shit. i was like, 'nah, b'. i don't fux w/ printers or antivirus, or you can't hook up to your wifi type shit.
he was like, why not? i explained that my model (and scalability) is predicated upon doing x amount of work, for y dollars, that costs me z hours (minutes) to deliver.
as long as z is predictable, i got a scalable business.
but for shit like de-crapifying people's machines, managing their networks, etc., i'm going to get a fixed price, but z can vary WILDLY. if i got 100 clients and all of them spike on the z axis at once, i'm screwed, b/c i can't do it all and my service levels for one or multiple clients will suffer.
same shit i was explaining like w/ a dude i know that had a lawn care business. he started w/ residential, onesie twosie accounts. then he picked up a church. and another church. and an apartment complex.
cats he had working for him was alcoholics and substance abuse prollem havin ass ninjas. they'd bust they ass for him when he was there. but if he wasn't, they'd show up high or not at all. so dude ain't realize that his business was effectively limited to what he could physically do or chaperone himself.
but he didn't see that. so he took on more and more accounts and what's gonna happen?
they running around crazy af, cutting grass at night an shit b/c they got too much work. so then they start taking shorts, and their quality is less. and customers get pissed, and customers drop them.
that's the type of shit i try to see coming.
so w/ what i do now, when i detect those kinds of situations, i point that out to the business owner. your employee eff up out there painting somebody house, nobody is pissed at that painter. they pissed at Superstar Painting, and YOU, the owner. so i'll propose an app to them where they can take a picture of the site before, timestamp, GPS, picture afterward (to show the quality of the work and that they cleaned up correctly and didn't damage anything).
THEN their service ticket / invoice has all that info on it and it guarantees the customer can't he-say she-say you, and your employees ain't half-assing, and you can still maintain pride of ownership and ensure the quality of work without necessarily having to physically be on the spot.
NOW you can safely multiply yourself and you have a step function capacity expansion plan (at least for that one variable of management / quality control).
so i'll tell people no or refer them to someone else for parts of the business i don't like or which won't scale.
in the meantime, i got ppl i can train up to do some of the technical work for when the stuff we DO want to do ramps up to more than what i can handle.
thanks!
peace & blessings,
x.
www.twitter.com/poetx
========================================= I'm an advocate for working smarter, not harder. If you just focus on working hard you end up making someone else rich and not having much to show for it. (c) mad
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