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Let's assume that the pothole line is usually rational (by which I mean, the line is constructed so as to facilitate a combination of 1.) the most work being done daily--e.g. it tackles a specific district at a time, and 2.) it tackles the most inconveniencing potholes first (note these might not be the WORST potholes; there's a nexus between severity and level of traffic that should be taken into account in defining a pothole's inconvenience level...of course, on top of this, there would probably be a determination about dangerous potholes, which would be handled first, no matter where they are, criterion 1 notwithstanding). A 3rd criteria would if possible try to repair the oldest potholes first, since this would accomplish the lowest median inconvenience and automobile wear and tear levels.
To me, I wouldn't consider it suboptimal to then let levels of community feedback inform the determination about number 2 (inconvenience level). If 50 people call about Pothole A, and the most people who have complained about any other pothole is 5 (in regards to Pothole B), is is corruption if this criteria is used to dismiss a previous inconvenience determination that ranked Pothole A as less inconvenient than B? No, this is simply crowdsourcing to find inconvenience level. But this is an easy case obviously--the harder cases would be closer decisions.
Therefore, in answer to your question, it would come down to whether the decision to use a citizen's request to inform inconvenience level actually made sense, when looked at objectively. If their complaint was just one of many, then probably any deference paid to it would be dubious.
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