3. "That's outside of protocol... " In response to In response to 0
1.) Verbal to the person
2.) Verbal to the supervisor
3.) Written to the person
4.) Written to the supervisor
You have to respect the chain of command or else you risk not having a paper trail to fall back on. You presented a problem, but you didn't have a record of it being an issue over time, just this once.
Not saying it's "bad" but you could have handled it better.