13300416, the whole thing...'scoring' the customer and it determining
Posted by ambient1, Wed Dec-05-18 11:28 AM
the level of service/benefits that are applied...
this is my line of work
but their phrasing it as though bad/broke customer (in their view) = bad service and that's not necessarily the case
example...in healthcare...I've seen one highly known insurance company prioritize the service of Congressional members(and family) over literally ANY and EVERYONE while their base customer is everyday government/private industry employees
basically if your state college's football coach, let's say...Urban Meyer who makes @ 5 mill a year vs. Idk....Orin Hatch's son... the latter gets the gold star treatment
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