I can't say if it's a scam, because I haven't had to file a claim. I have a pretty expensive bike, that I built, so I wanted to get it insured beyond how my homeowner's insurance would. It's pretty comprehensive...covering the bike, components, race fees if you have a loss and can't show, breakdowns...etc. I even have a little roadside assistance card I keep in my saddle bag in case I have a mechanical.